Shipping Policy

Last updated: September 2026

At Safe Her™, we understand how important it is to receive your order as quickly as possible. We aim to process and dispatch orders promptly so that you can receive your personal safety essentials without unnecessary delays.

Please review our Shipping Policy below for information about order processing, delivery timeframes and potential shipping delays.

1. Order Processing

Once your order has been placed and payment has been successfully confirmed, our team will begin processing it as soon as possible.

We aim to prepare and dispatch orders promptly. However, processing times may vary depending on order volumes, product availability, public holidays and other operational factors.

Please note that placing an order does not mean it will be dispatched immediately. You will receive any applicable order or dispatch confirmation using the contact details provided at checkout.

2. Estimated Delivery Time

We aim to deliver orders within 3–10 business days after purchase within South Africa.

Please note that this is an estimated delivery timeframe and not a guaranteed delivery date. Actual delivery times may vary depending on your delivery address, courier availability and other circumstances affecting the delivery process.

Deliveries to outlying, rural or remote areas may take longer than deliveries to major metropolitan areas.

Business days exclude weekends and public holidays unless otherwise communicated.

3. Shipping Delays

Although we make every reasonable effort to ensure that orders arrive within the estimated delivery timeframe, certain circumstances may cause delays beyond our control.

These may include, but are not limited to:

• Severe weather conditions.

• Courier or logistics delays.

• Public holidays and peak shopping periods.

• High order volumes.

• Road closures, transport disruptions or service interruptions.

• Incorrect or incomplete delivery information.

• Unforeseen operational or other circumstances affecting delivery.

If your order is delayed, we appreciate your patience while the matter is investigated and resolved.

A delay does not automatically mean that your order has been lost. If your parcel has not arrived within the estimated delivery timeframe, please contact us so that we can assist.

Nothing in this policy limits any rights or remedies available to you under applicable consumer protection legislation.

4. Shipping Fees

Any applicable shipping fees will be displayed at checkout before you complete your purchase.

Where a free-shipping promotion or qualifying order threshold applies, the relevant terms will be communicated on our website or at checkout.

Please ensure that you review your final order total before completing your purchase.

5. Delivery Information

Customers are responsible for providing accurate and complete delivery details when placing an order, including their full name, delivery address, contact number and any relevant delivery instructions.

Safe Her™ cannot guarantee successful delivery where incorrect or incomplete information has been provided. If you notice an error in your delivery details, please contact us as soon as possible.

We will do our best to assist with any necessary changes, although changes cannot be guaranteed once an order has been processed or handed over to the courier.

6. Tracking Your Order

Where tracking information is available, it will be provided to you once your order has been dispatched or once the courier makes the tracking details available.

Please allow time for tracking information to become active, as courier systems may not update immediately after dispatch.

You can use the tracking information provided to monitor your parcel's progress.

If you experience difficulties tracking your order or your tracking information has not updated for an extended period, please contact our customer support team for assistance.

7. Lost, Missing or Incorrect Deliveries

If your order has not arrived within the estimated delivery timeframe, appears to be lost, or has been marked as delivered but you have not received it, please contact us.

We will work with the relevant courier or logistics provider to investigate the issue and determine the appropriate next steps.

If you receive an incorrect item or your parcel arrives damaged, please notify us as soon as possible and provide your order number and photographs where applicable.

Any resolution will be handled in accordance with our Returns & Refunds Policy and applicable South African consumer protection legislation.

8. Delivery Attempts

Please ensure that someone is available to receive your parcel at the delivery address provided, where required by the courier.

If a delivery attempt is unsuccessful, the courier may contact you, arrange another delivery attempt or follow its applicable procedures.

Additional delivery attempts, redelivery arrangements or charges, where applicable, will be subject to the courier's terms and applicable law.

9. Contact Us

If you have questions about your order, delivery timeframe or tracking information, please contact our customer support team using the contact details provided on our website.

When contacting us, please include your order number so that we can assist you as efficiently as possible.

At Safe Her™, your trust matters to us. We are committed to processing orders promptly, communicating transparently and doing our best to get your order to you as quickly and safely as possible.

Thank you for choosing Safe Her™.

Please note: Delivery estimates are provided in good faith and are subject to the circumstances described in this policy. Nothing in this policy excludes or limits your rights under applicable South African law.